Team Quality Assurance

In 2004, ICES initiated a Quality Assurance (QA) policy to cover all of its service contracts. To ensure the quality services and documentation, ICES developed a tailored corporate level Quality Assurance Plan. This plan provides quality assurance guidance to our managers and other ICES personnel.

We have chosen subcontractors who are also have quality as their highest priority. For example, Sabre Systems is ISO 9001:2000 registered and has been appraised at Maturity Level 2 of CMMI® v1.2 by ChangeBridge Consulting, Inc., a SEI-authorized Lead Appraiser. We flow down appropriate quality requirements to our subcontractors. By establishing metrics for quantifying the quality of our products and implementing quality assessments at regular intervals, ICES ensures that its products and services are continuously improved to satisfy customer needs.